Michaels Jewelers Review | Are They Trustworthy?

Michaels Jewelers Review | Are They Trustworthy?

Michaels Jewelers Review | Are They Trustworthy?

Posted by Rebecca B. on 3rd Nov 2019

Michaels Jewelers Review

Michaels Jewelers – A Review

Our Rating 3.6 out of 5.

Compare Michaels Jewelers with James Allen.

Michaels Jewelers have a long-standing history in the jewelry industry. The stores are in decent locations, which does add to the experience overall.

The jewelry offered by Michaels Jewelers is nice, and the diamonds are often hit or miss. You will need to know a bit about diamonds to be able to know whether you are purchasing one of good quality at Michaels Jewelers, to ensure you are getting the most value for your money.

The selection is not always as wide and vast as one would hope, however the prices aren’t as hiked as other physical jewelry stores. At the end of the day though, you will be getting a larger variety to choose from, and better value for your money when purchasing from James Allen or Blue Nile online.

James Allen

A Brief History

Situated in the Northeast, Michaels Jewelers have a history spanning back over 130 years. Abraham Michaels opened up a wholesale jewelry business in Halifax, Nova Scotia in 1885. Followed on by his son, Irving Sr. moved over to New York to stay in the jewelry industry with another jewelry wholesale business.

In 1911, Irving Sr. transitioned to the retail side of jewelry, and soon after the business expanded to Connecticut, and has since grown to have 10 stores within the state.

What Michaels Jewelers Offer

Michaels Jewelers continued to be a family run business up until 2019, where the fifth generation company was bought out by another family, who is dedicated to leading on as being one of the most trusted jewelers in the state.

The company prides itself on connecting with customers and helping to make the experience one that offers comfort and assistance, making it a memorable experience from start to finish.

To differentiate themselves from other jewelers, Michaels Jewelers are a member of the  American Gem Society, proving their quality and standard through their  certified diamonds.

The jewelry on offer at Michaels Jewelers can be somewhat limited in-store, but online there is quite a substantial range to choose from, ranging from engagement rings to earrings, and nearly everything in between.

What Makes Michaels Jewelers Stand Out?

Quality of settings – While the range might be slightly limited, the qualities of the settings offered in the stores and online really are impressive, and there are some beautiful settings to be chosen.

Estate buying – Michaels Jewelers offer a trusted estate buying service and have become the prominent estate jeweler in the country, due to their honesty and fairness. The company ensures customers are given the best price possible, and many people choose Michaels Jewelers for estate buying due to their trusted reputation.

Lab-grown diamonds – For those who are wanting to take a more environmentally friendly approach to diamond buying, or are looking to cut back on their budget a bit, Michaels Jewelers offer some stunning  lab-grown diamonds. Online, the company explains step by step how these diamonds are created, for additional education for the customer.


Michaels Jewelers Pricing

Michaels Jewelers do not compete well with online jewelers with great pricing, such as James Allen and Blue Nile. With overheads, staff and inventory costs, their prices are higher than what you would find online.

However, Michaels Jewelers do manage to keep their prices slightly more affordable than other physical retailer, which gives them a bit of an advantage. There are varying price hikes to find in store, with some diamonds costing 25% more than the online equivalent, and others costing up to 50% more. If you are shopping at Michaels Jewelers, it would be worth doing an online comparison just to be sure of the difference in price, to help you make your decision.

Custom Orders

Michaels Jewelers offer customers the chance to design their dream piece of jewelry from scratch, be it a pendant, earrings, necklace or engagement ring. Customers can bring in an idea, sketch or picture in-store, where an associate and design team will work to create the piece to fit into your budget.

The designers will have a 3D model of your piece within a few days for you to approve, then the piece will be brought to life in just a few weeks.

Website Ease of Use

The website for Michaels Jewelers is helpful, although quite cluttered at times. The easy navigation does make up for this, and you can click through to the page you want, and filter down options with ease.

All the information you might need on purchases, locations and services is easy to find on the site, which makes researching the company beforehand really quite simple.

When viewing an engagement ring on the site, there aren’t many angled pictures to view, and there is no video of the diamond either, which makes the site fall short of other online retailers. There is a brief description of the ring, but nothing that really captures attention.

Overall, the website is simple to navigate through, although it is lacking some of the more modern technology when it comes to viewing products, which does limit the customer.

Customer Service

Michaels Jewelers do quite well with their customer service and do use their lasting reputation as putting the customer first to market themselves. In-store, the sales assistants are helpful, while online you are able to read up on different diamond and ring education on their site and seek out customer care through their portal.

Return Policy – Michaels Jewelers have a 60-day return policy on jewelry for an exchange or credit in-store, and 30-day return policy for a full refund, on jewelry, returned in original condition.

Repairs – Jewelry will be repaired for manufacturing defaults within a year after purchase. If the item cannot be repaired, the store will offer a piece of equal value as preplacement.

Gemstone Enhancement – Most gemstones are enhanced for  color and clarity, and these enhancements may fade overtime. Michaels Jewelers will re-enhance your gemstones for you, returning them to the best quality possible.

Michaels Jewelers Financing Options

Michaels Jewelers offer special financing through the American Gem Society credit card, facilitated by Wells Fargo Financial Bank. The financing scheme is designed to have a fast and convenient approval, featuring various payment options. With the American Gem Society credit card, you can expect exclusive coupons, convenient monthly payments suited to a budget, online account management, and revolving credit that can be used over again.

Why You Should Choose Michaels Jewelers

  • Well-crafted engagement ring settings
  • Affiliated with American Gem Society
  • Special financing offered to customers
  • Estate buying service

Michaels Jewelers – Great Service, Limited Selection

Through their long history in the jewelry industry, Michaels Jewelers have established good customer service, making them the go-to jeweler for many locals. Expanding online has helped the company build its selection and services, however, they still fall short both in selection and affordability to James Allen and Blue Nile.

The stores are worth a visit if you are in the area, but remember to keep your options open and do comparisons online to make sure you are making the most of your budget.

Here is the Official website: