Malabar Gold & Diamonds Review | Are They Trustworthy?

Malabar Gold & Diamonds Review | Are They Trustworthy?

Malabar Gold & Diamonds Review | Are They Trustworthy?

Posted by Rebecca B. on 5th Jan 2020

Malabar Gold & Diamonds Review

Malabar Gold & Diamonds – A Review

Our Rating 3.6 out of 5.

Compare Malabar Gold & Diamonds with James Allen.

If you are looking to purchase a diamond engagement ring or any other piece of jewelry for that matter, it is strongly recommended that you look to an online site such as James Allen or Blue Nile. Malabar Gold & Diamonds is not the best place to look for diamonds and engagement rings, not in-store or online. Their pricing is exponentially high, the selection is very limited and the customer service is not what you deserve when spending such a large sum of money.

It is worth a visit to pop into one of the stores if you are in the area, but you will soon discover why it is recommended to purchase elsewhere.

James Allen

A Brief History

Malabar is a certified Indian Jewelry Group by BIS. The headquarters can be found in Kozhikode, Kerala, in India. The Malabar Group of Companies came to life in 1993, founded by M. P. Ahammed. He remains as the company chairman to this day.

The extent of Malabar is quite impressive, they have over 250 showrooms scattered across 10 different countries, making them one of the largest jewelry chains in the world.

The Malabar Company also owns Malabar Watches, which deals in luxury watches in boutiques across India.

Notably, the company created the longest gold chain, measuring 5 kilometers long, weighing 240 kilograms, with over 4 million links, named the Dubai Celebration Chain, which has been listed in the Guinness World Book of Records.

What Malabar Gold & Diamonds Offer

The Malabar stores are not too bad, they are bright and pleasant, but are mainly focused on displaying gold items, instead of diamonds and engagement rings. This is fairly common in the area though, as gold is more highly traded than diamond there.

You will need to look around a bit to find the diamond display, but do not expect to be helped by a customer service agent unless you ask for help yourself. Customer service is not a strong point at Malabar, and it would really improve their overall rating if they could work on this a bit. Understandably, it is hard to manage so many different staff, especially for a company as large as Malabar, but the salespeople are at the forefront of the business, and impressions do last.

What Makes Malabar Gold & Diamonds Stand Out?

Diamonds – The diamonds sold at Malabar are very hit and miss. You would have to have a good eye for diamonds to be sure not to buy a subpar stone, and even then it can be difficult to find a good quality diamond, but there are some if you take the time to search.

Bridal Lookbook – Online, customers can find the Malabar Bridal Lookbook. This contains all the jewelry a bride could need, and there are some stunning pieces in the collection, for both the traditional and modern bride.

Lifetime Product Service – Malabar offer their customers a Lifetime Product Service, which sees to the polishing, cleaning or repairs once the item has been purchased, for an extended period of time.


Malabar Gold & Diamonds Pricing

Malabar Gold & Diamonds pride themselves on providing value to their customers, but this does not ring true with the pricing of their diamonds and engagement rings. For such a large retailer, it can be expected that their costs of running a business would be much higher than that of an online retailer, but Malabar seemed to have pushed their prices up to the extreme.

If you had to compare two similar diamonds and settings from Malabar and Blue Nile, the Blue Nile engagement ring would come in at nearly half the price. That is a whopping saving, and for the same budget you would use to spend on a subpar diamond and setting at Malabar, you could get a really decent diamond engagement ring from Blue Nile.

Custom Orders

Malabar offers a fairly comprehensive custom design option for clients. Using their online site, you can upload your dream design or choose one of the designs on the site, and add in any changes you might want. Malabar service agents will then get back to you with an estimated price and the duration of manufacturing. Payment is then made and the jewelry is then crafted and shipped for delivery. This is a much more modern way of customized jewelry, and makes life much easier for the client!

Website Ease of Use

The Malabar Gold & Diamonds website is nice. It is interactive, full of great imagery of their different jewelry, and contains so much information to assist the client in the purchasing process.

It is also incredibly easy to view engagement rings on the site, which is always helpful. There are also many other rings advertised on the site, so there is something for every taste. There are only a few pictures offered per each ring, but to make up for it, there is a vast amount of information and product detail offered.

There are so many different links available that explain all aspects of the business, including helpful faqs and other handy information that is important for customers.

Customer Service

Malabar might not have the best reputation for its service in-store, but they do have good aftersales services which make up for it slightly.

Free Product Insurance – Items bought form Malabar come with free 1-year insurance against loss, damage, riot, and strike, malicious damage, burglary, accidents, and theft.

Returns – There is a 14-day return policy for items purchased, which will be refunded in full or for an exchange of another product.

Certified Jewelry – Malabar uses BIS Hallmark, IGI and PGI to certify their gold jewelry.

Malabar Gold & Diamonds Financing Options

Malabar offers scheme payment to customers, which can be applied for online, but this is only available to customers in India.

Why You Should Choose Malabar Gold & Diamonds

  • Bright and appealing stores
  • Large range of gold jewelry
  • 250 stores across 10 countries

Malabar Gold & Diamonds – More for Gold

If you are looking to purchase a gold item or jewelry, then Malabar would be a good place to look. Unfortunately, the same cannot be said for purchasing a diamond engagement ring from the stores. The diamonds are overpriced and often of subpar quality. You would be able to spend the same amount online at James Allen or Blue Nile and receive a far superior diamond engagement ring without having to spend too much more.

Here is the Official Website: