Jan Logan Diamonds Review | Are They Trustworthy?

Jan Logan Diamonds Review | Are They Trustworthy?

Jan Logan Diamonds Review | Are They Trustworthy?

Posted by Rebecca B. on 17th Jan 2020

Jan Logan Diamonds Review

Jan Logan Diamonds – A Review

Our Rating 3.9 out of 5.

Compare Jan Logan Diamonds with James Allen.

Jan Logan gives a very different shopping experience to customers, not what you would expect from a physical jewelry retailer.

You will always be able to get better value for your money when shopping online at James Allen or Blue Nile, but some people choose to forgo the savings to be able to shop at a physical retailer, to try on and view the rings, make a purchase and walk out with the right ring. However, at Jan Logan, you will be paying the premium price of a physical retailer, and walking out the store without a ring. This is because there is an incredibly limited selection to view at Jan Logan stores, and most of the rings on show do not actually have diamonds. Customers will be able to view mock rings and will have to order them and wait over a week for the ring to arrive.

This offers clients the premium prices and the online waits, a combination that most would not choose.

James Allen

A Brief History

Jan Logan is considered a luxury jewelry brand in Australia. The company has a contemporary take on elegance, with unexpected and original pieces that are still wearable each day. With the combination of colored stones and precious metals, the pieces offer an expression of modern elegance and simplicity.

Jan Logan is the daughter of a farmer, born in New South Wales. She went on to open her first boutique in 1989 in Double Bay. The company has grown since and now has locations in Australia and Hong Kong, as well as many different concessions and stockists. There are many celebrities who have been seen wearing Jan Logan jewelry, such as Jennifer Lopez, Naomi Watts, Abbie Cornish, and Taylor Swift.

The company has remained a family company, now with Angus Logan being at the head of the business, helping grow it to a global enterprise, while still keeping it intimate and with integrity.

What Jan Logan Offer

The Jan Logan locations are almost identical to each other. The stores are much smaller than most other retailers. There is a very limited amount of jewelry to view in the stores, with only two or three showcases to view. The salespeople are friendly and helpful, although not always knowledgeable about diamonds and other important factors.

There are only around seven rings for customers to view in-store, and these rings are samples only and do not have real diamonds. Customers need to view and try on these rings, and then order their ring online, where they then have to wait a few weeks for the ring to arrive.

This business model is really quite odd. Customers who choose to shop in-store at a jeweler want to see the ring they are purchasing in real life, and be able to make a purchase in-store and hopefully walk out with their desired ring. This does not happen at Jan Logan, and really does take the magic out of shopping at a physical retailer.


What Makes Jan Logan Stand Out?

GIA Certification – Some of the diamonds sold at Jan Logan do come with GIA certification, but you will need to ask the sales assistant to dig through records to  find the certification for you. Often, the certifications are not on show, so you will need to make a point of asking or you will not know whether or not the ring you are purchasing has been certified.

Unique Designs – Jan Logan features a great range of colored stones placed with precious metals to create truly unique and breathtaking pieces that speak to a special someone. These are not your usual design but are made to be worn daily.

Quality – Jane Logan only uses the best quality materials and diamonds or gems in their work, and all pieces are made with the highest quality and workmanship.

Jan Logan Pricing

For all of the other flaws, the Jan Logan pricing does not seem as extreme as many other physical retailers. Yes, the premiums will be more than what you can expect to pay online at James Allen or  Blue Nile but are still low enough to make them slightly more affordable.

The problem is that it is difficult to compare the diamonds from Jan Logan to an online site such as  James Allen, as you cannot be sure of the qualities of the diamonds in-store are they are not the actual diamonds you will be purchasing online. However, you can expect to pay roughly 20% more at Jan Logan than at James Allen, which is not too much of a premium.

Custom Orders

Jan Logan allows customers to create their own bespoke jewelry. Customers can collaborate with talented designers, jewelers, and gemologists based in the Sydney Studio, where the team will guide the customer through the whole process, starting at the first consultation to the finishing of the piece. Using only the highest quality materials and  rare gemstones, the piece will be one-of-a-kind.

Website Ease of Use

The Jan Logan website is really pretty. It utilizes soft pastels and colors to showcase the unique jewelry. The front page is mainly formed of images and videos that give the customer a real feel for the ethos and design behind the company.

There is one picture shown per ring, but it is large and clear, and enough to get a good feel for the diamond and engagement ring. Along with the image, there is a small amount of information offered, enough to understand the qualities, but not enough to draw a customer in.

All other information can be found easily on the site, including important care information which helps customers keep their Jan Logan pieces in the best condition possible.

Customer Service

Jan Logan works to have good customer service, and this can be seen through the salesperson’s in-store. While the business model might be odd, the service that customers receive along the way is worthwhile.

Shipping – Jan Logan offers free shipping, both domestic and international.

Returns – Items purchased from Jan Logan can be returned within 14 days of delivery. This can be either returned for a credit note to the full value of the purchase, or for an exchange in-store.

Guarantee – Any defects or damage caused by a manufacturing fault will be repaired or replaced by Jan Logan.

Jan Logan Financing Options

Jan Logan does not offer to finance to clients, so this will need to be sourced privately before making a purchase from the company.

Why You Should Choose Jan Logan

  • Unique and colorful jewelry
  • Bespoke jewelry design service

Jan Logan – Not the Best Experience

People look to purchase from physical retailers to be able to try on their ring, purchase it then and there, and walk out with it. This is not what Jan Logan offers, and can be a real problem for those who are specifically looking for this experience. Customers have to wait a few weeks for the arrival of a ring they have not even tried on, much the same as you would when shopping online.

It would make much more sense to instead take your money online to James Allen or Blue Nile, where you can be assured of great quality and a much lower price that will suit your budget better.

Here is the Official Website: