Robbins Brothers Review | Are They Trustworthy?

Robbins Brothers Review | Are They Trustworthy?

Robbins Brothers Review | Are They Trustworthy?

Posted by Rebecca B. on 2nd Nov 2019

Robbins Brothers Review

Robbins Brothers – A Review

Our Rating 3.95 out of 5.

Compare Robbins Brothers with James Allen.

Robbins Brothers give customers a unique experience in-store, with a high-end setting, which is often difficult to find with this level of retailer. While you can find some stunning diamonds in-store, you need to have a good eye, as some are not as great as one would hope.

You will definitely get more value for your money when shopping online, but the experience offered to customers at a physical Robbins Brothers store is something that cannot be matched online and does help to make the experience a more memorable one.

James Allen

A Brief History

Robbins Brothers' history saw them grow along the west coast of the USA. The company now has stores in Texas, Seattle and Phoenix.

Originally a fully family operated business, Robbins Brothers do claim to still hold to this, but it has lost its meaning over time with so many stores opening up, and with the family giving control to investment firms after filing bankruptcy in 2009.

Through all of this, the stores are still popular in their respective areas, and the presence of an online store has helped the company grow further.

What Robbins Brothers Offer

For many, the experience of being able to walk into a store and go through the motions of viewing engagement rings first hand, and having the help of a dedicated sales assistant, is worth more than being able to save some money buying online. Robbins Brothers do offer this and make sure to give their customers an experience they will never forget, with a classy setting and sales staff who do go above and beyond.

Robbins Diamonds do have some beautiful settings in their displays, and online, but it is better to have a look at their loose diamonds before making decisions. Their loose diamonds are generally of better quality, and come with certifications from GIA and AGS, compared to the ones already set. The store will allow you to set one of the loose diamonds with a setting of your choice, allowing you to have a better quality diamond on the setting you fall in love with.

What Makes Robbins Brothers Stand Out?

Settings – The settings available at Robbins Brother are beautiful, and you should easily find a ring that captures you in-store or online. Compared to other retailers, the settings are considerably affordable, giving you more room to purchase a better diamond.

Diamonds – If you have a keen eye, you will be able to find some brilliant diamonds at Robbins Brothers. They do keep some diamonds that are more than questionable, but if you ask for the right things, you should be able to settle on a GIA certified diamond that is as good as you can get anywhere else.

Brands – Robbins Brother holds some of the most sought-after engagement ring designer brands, such as Tacori, Verragio, Simon G and Gabriel New York.


Robbins Brothers Pricing

When it comes to diamonds at Robbins Brothers, you simply cannot compare them with online retailers such as James Allen or Blue Nile, and expect a positive outcome. The price difference ranges from anywhere to 30% - 50% higher when purchasing at Robbins Brothers. Many people do prefer the in-store experience, but unfortunately, this price hike makes it a bit less compelling to seek out that experience.

Custom Orders

Like with many online retailers, you are able to custom build your own engagement ring online, and can even do so in-store. The process is fairly simple, you need to either start with a diamond or setting that you love and then pair it with a setting or diamond of your choosing.

Robbins Brothers are more than happy to offer assistance and will be there every step to help you with the decision, giving you sound advice on what is best to build your dream ring.

Website Ease of Use

The Robbins Diamonds website has been kept pleasantly simple. It is easy enough to find what you are looking for, and all the options are broken down plainly to choose from.

Viewing a setting online will give you a fairly clear image of the ring, and relevant information you might need on it. You are able to schedule a virtual viewing, which helps those shopping online gather more confidence in the quality of the ring they are purchasing.

Further down the page of the setting, there is a neat table of all the information to select, such as the side stone information, available metals, center stone information, and other important details that are worth noting.

Everything on the website is easy to navigate, which is such a pleasure compared to sites who make you search for ages for a simple piece of information.

Customer Service

Robbins Brothers do pride themselves on outstanding customer service, and those who have visited their stores can attest to this. Not only do the sales assistants help you view whatever you might want, but they offer invaluable diamond and setting information, which is also offered to customers buying online.

Return Policy – Robbins Brothers have a 30-day satisfaction guarantee, where items can be returned for a full refund or exchanged, as long as items are returned in the same manner in which they were purchased.

Trade-In – Robbins Brothers offer a 110% value trade-in on your diamond engagement ring, provided the new item is twice the original price of the ring being traded-in.

Robbins Brothers Financing Options

Robbins Brothers work with multiple lenders such as Synchrony Bank, TD Bank N.A, as well as having their own in-house Diamond Account for customers to apply for to make a purchase.

The in-house diamond account can be managed online and can be applied for online as well.

Why You Should Choose Robbins Brothers

  • Exceptional in-store service
  • Affordable and stunning engagement ring settings
  • Various certifications sold with diamonds, between GIA and AGS
  • Multiple financing options available to customers

Robbins Brothers – Not Always Worth the Extra Cost

There is no doubt that shopping at Robbins Brothers will give you a fulfilling experience, one which you cannot find at most physical jewelers, and one that you can definitely not get while shopping online. The catch is that this experience comes with a significant price hike, and for many, it is not worth the extra money spent.

The settings and diamonds available at Robbins Brothers are wonderful if you have a keen eye for the better diamonds, but the price hike does not justify it, as you can purchase better quality diamonds online for a more affordable price.