Michael Hill Jewelers Review | Are They Bad Choice?

Michael Hill Jewelers Review | Are They Bad Choice?

Michael Hill Jewelers Review | Are They Bad Choice?

Posted by Rebecca B. on 9th Nov 2019

Michael Hill Jewelers Review

Michael Hill Jewelers – A Review

Our Rating 3.7 out of 5.

Compare Michael Hill Jewelers with James Allen.

To summarize it, Michael Hills should be avoided when purchasing a diamond engagement ring, or any other diamond jewelry. The quality of the diamonds is far below what it should be, yet they still hold a price much higher than what they deserve.

Shopping online at James Allen or Blue Nile will see you purchasing a diamond of far superior quality, and which has been priced fairly as well. The shopping experience in-store at Michael Hill is nearly non-existent and does nothing that should sway you from shopping online.

James Allen

A Brief History

Michael Hill is a well-known jewelry retailer around the globe, although their presence is not as strong in the USA. The company was started over 40 years ago with the first store was opened in Whangerei, New Zealand.

Once the company’s presence had grown in New Zealand, Michael Hill moved over to Australia where they grew in popularity rapidly. In 2002, Michael Hill then opened up in North America, focused in Canada with a few stores found in the United States of America.

What Michael Hill Offer

Michael Hill does not do much to encourage customers to return to their stores after their first visit. The experience is similar to a fast-food chain, where service is limited and it is a very in-and-out experience. There is no luxury ambiance or pull towards the store, which is what many use to justify purchasing from a physical store over an online retailer.

Aside from the experience, the quality of the products sold is not great at all. Some of the diamonds sold should never be considered for purchase, and would never be found online at reputable retailers such as James Allen or  Blue Nile.

You cannot expect value for your money at Michael Hill, and any purchase you do make will be of low quality compared to what you could get online.

What Makes Michael Hill Stand Out?

Global retailer – Michael Hill stores can be found around the globe, in Australia, New Zealand, the United States, and Canada, making them accessible to many customers, with 300 stores worldwide.

Responsible Jewelry Policy – Michael Hill is a member of the Responsible Jewelry Council, which is an organization committed to ensuring that diamond, gold, and platinum acquisitions are done ethically, which adheres to strict environmental policies.

Education center – Online, Michael Hill offers customers an extensive education center, where customers can find extensive information on diamonds, engagement guides, care and maintenance, style guides, gift guides and other helpful information that assists with the purchasing and decision process.


Michael Hill Pricing

Michael Hill does not in any way seek to make their diamonds affordable, especially considering the low quality that these diamonds hold.

Jewelry and diamonds at Michael Hill are difficult to compare with similar pieces found at  James Allen or Blue Nile, as these online retailers do not hold diamonds with such low quality. However, with similar stones, it can be deduced that diamonds cost nearly twice as much at Michael Hill. This does not come with special experience or anything in-store that makes the monumental price hike worth it at all.

Custom Orders

One of the in-store services that Michael Hill offer is the Restyling Events often held. These allow customers to bring in pieces of jewelry, and to update them to be more suitable with the times or to revamp them to a completely new look. This gives customers the opportunity to work with existing jewelry to create a new piece, instead of having to spend more on purchasing a diamond and a setting from scratch.

Website Ease of Use

The Michael Hill website is fairly easy to navigate through and has the different categories broken down nicely for customers to browse through. The pictures are kept simple on the front page, so it is not as overwhelming as many other sites.

When searching for an engagement ring, you can choose between collections, popular rings, or view rings by their styles and settings. The rings are displayed with a stock image of the ring from different angles, and then a shot of the ring being worn by a model, which does help view the ring better.

There is a fair amount of information offered on the ring, with the stone and metal being described well, which is all you need before making a purchase.

There is easy access to all other information you might need when shopping online, as well as an education center for some additional information for customers.

Customer Service

The customer service in-store is not great at all, and online you might have a better chance to get one-on-one help with the contact function. There are also some after sales policies that are worth noting.

Returns – Jewelry can be returned within 60 days of purchase, for a full refund, as long as the jewelry is in original condition with the original purchasing slips.

Michael Hill Diamond Promise – The Michael Hill Diamond Promise covers all damage done to the diamond which is by manufacturing default. This includes chipped, broken, or lost diamonds in an original setting during normal wear, including the labor and material to replace the diamonds.

Shipping – Michael Hill offers free shipping on all orders over $100.

Michael Hill Financing Options

Michael Hill offers an in-store financing option for customers, which is designed with flexible options to suit different needs. The application is nearly instant in-store, and customers can start shopping nearly straight away. There is no interest to be paid during the promotional period.

There is also a layaway option where a 25% deposit is required.

Why You Should Choose Michael Hill

  • Diamonds sourced ethically and within environmental guidelines
  • 300 stores worldwide, including in Canada, the USA, New Zealand, and Australia

Michael Hill – Do Not Waste Your Money

There is absolutely no reason you should feel the need to visit a Michael Hill store. The quality of the diamonds is far below what you could find online, and the service does nothing to boost the lack of quality at all. The  price of the diamonds is way too high for the quality of the product, and for the service offered.

You will be much happier shopping online at James Allen or Blue Nile, where you will be met with stunning diamonds at an affordable cost, even if it means letting go of the in-store experience.

Here is the Official Website: