Ben Bridge Jewelers Review | Good or Poor Quality?

Ben Bridge Jewelers Review | Good or Poor Quality?

Ben Bridge Jewelers Review | Good or Poor Quality?

Posted by Rebecca B. on 6th Nov 2019

Ben Bridge Jewelers Review

Ben Bridge Jewelers – A Review

Our Rating 3.9 out of 5.

Compare Ben Bridge Jewelers with James Allen.

Ben Bridge is a popular jeweler in the United States. Being a physical retailer, many people choose to visit Ben Bridge over shopping online, to gain a more personal experience, and to have surety of the diamond they are buying.

This is not as clear-cut as it should be. While you are afforded a personal experience in-store, the diamonds at Ben Bridge are not the best quality, and often have a higher cost than what they deserve to be sold with. For the best quality, and value for your money, you should instead look to James Allen or Blue Nile. You will not receive the in-store experience, but you will get a diamond and service which is worth every dollar spent.

James Allen

A Brief History

Ben Bridge holds a special place as one of the oldest and most established jewelry chains in the USA, with its stores found mostly in malls.

The company was founded over a hundred years ago, in 1912, beginning in Seattle. In 1968, their first mall store opened, in the Seattle South center Mall, which started the jewelry chain mall stores.

The first out of state store was opened in 1980, and as a big help to the company, Warren Buffet’s Berkshire Hathaway, invested in the company.

From this, Ben Bridge has grown to have 86 stores across America and Canada, focused mainly on the West Coast.

What Ben Bridge Jewelers Offer

The experience received in a Ben Bridge store can often be hit or miss. Some of the locations offer a wonderfully luxurious experience, whereas others fall short. The same goes for the sales assistants in store, with such a large chain holding so many employees, you will get some great ones and some that aren’t up to par.

Purchasing diamonds at Ben Bridge can be slightly risky as well. They do hold some fantastic stones, but you do need to have a keen eye for diamond properties to know which stones are worth the buy or not.

Ben Bridge is a member of the American Gem Society, which is helpful, but not nearly as beneficial as having GIA certified diamonds. However, it is better than no diamond certification at all.

What Makes Ben Bridge Stand Out?

History – Ben Bridge is one of the oldest jewelers in the United States, and this does come into play when a consumer is looking for a trustworthy business. While this should translate to more knowledge and better quality diamonds, it does not always shine through.

Settings – Ignoring the diamonds for a bit, the settings at Ben Bridge are quite nice. The craftsmanship shines through well from the designs, and paired with the right diamonds, they do make  stunning engagement rings.

Forever mark Diamonds – One thing Ben Bridge can boast about their diamonds, is that they hold some Forever mark stones. These are beautiful and rare stones, that are responsibly sourced, which is a buying trend within the industry at the moment.


Ben Bridge Pricing

Ben Bridge has the expenses that come with being a physical retailer, built into their business, much like other jewelers who do not focus on online retail. Some physical retailers manage to keep prices down, to accommodate for those who cannot afford high premiums, and then you have the luxury brands such as  Tiffany & Co, who charge premium prices for their diamonds and jewelry.

Unfortunately, the price tags at Ben Bridge seem to match those found at luxury chains such as Tiffany & Co, without the brand name or quality that one receives when buying higher end.

There is no justification for the prices that most of the diamonds at Ben Bridge hold and the service and quality does not make up for these exorbitant prices.

Custom Orders

Personal jewelers at Ben Bridge will work with customers to create an original piece from the ground up or help to reset or restyle an heirloom.

There is quite a bit of room when it comes to custom designing your piece, and the customer has the option to have their design done in-store, or online at BenBridge

Ben Bridge holds design events, where the event is dedicated to resetting old diamonds into new settings.

Website Ease of Use

The Ben Bridge website is modern, clean, and everything you would want from a site. The focus online is not primarily on engagement rings, with there being banners for their new Rolex watches and other jewelry, but navigating to the engagement ring page is not difficult.

You can choose to sort by bridal sets, various collections, vintage-inspired rings, and then by cut and style. This does offer more choice than other physical jewelers online sites and makes it easier to filter down to the ring or setting you to want.

Viewing a ring on the site is pleasant. There is a clear picture of the ring and the diamond, as well as a vast amount of information on the setting, the primary stones and any other accompanying stones that might be on the ring.

Concerning other helpful service information, it is all easily found on the site.

Customer Service

Ben Bridge stores do hold some great sales assistants, who try to provide some diamond education to customers before the sale is made.

Online, there is helpful customer service as well, and some useful presale and after sales services.

Trade-ins – You can trade in any diamond purchased at Ben Bridge and be credited with the full price towards the purchase of a diamond that costs twice as much as the original purchase.

Returns – Ben Bridge has a 90-day return policy on items purchased, for credit in-store or exchanges.

Warranties – All jewelry and timepieces bought from Ben Bridge come with a Limited Warranty Plan, which protects the items against defects. There is an additional care plan which can be purchased, which helps to cover additional services such as refinishing and resizing.

Ben Bridge Financing Options

There is a special Ben Bridge Financing Options that can be applied for in-store or online. It includes a three-payment option, with no interest.

Why You Should Choose Ben Bridge

  • Custom design for jewelry in-store or online
  • 86 locations across the USA
  • Diamond trade-in program
  • Forever mark diamonds sold both online and in-store

Ben Bridge – Unjustified High Prices

You might be lucky enough to find one of the better diamonds in a Ben Bridge store, but you will quickly notice when doing a comparison, that the diamond will cost a significant amount more than a similar diamond sold at James Allen.

Some brands can justify this price increase, but Ben Bridge has nothing that does. It would be better to use your budget online at James Allen or Blue Nile, to stretch it further, and to ensure you receive a quality diamond with a grading report from GIA.

Here is the Official Website: