We ship to addresses in the United States, Canada, Brazil, Australia, Mexico, Japan, United Arab Emirates, Qatar and European Union Countries. Please contact us if you would like to ship to a destination that is not listed here. All of our items will be fully insured. We use FedEx and USPS Express or Registered mail only. Tracking number for each item will be shared with our customers, and an adult's signature, acknowledging the receipt of the mail, will be required upon the delivery of the item. Customers outside the United States should check with their customs for applicable fees/duties.
Money Back Guarantee. If you are not satisfied with a purchase, you may return the purchased item within 30 days of delivery for orders under $10,000, 14 days of delivery for orders under $20,000 and 5 Days of delivery for orders above $20,000.00. We will issue full refund with no questions asked. The buyer will be responsible for the shipping cost.
There will be a %20 restocking fee on returns for custom orders of semi mount settings only. This fee is just to offset our expenses for such custom orders and does not apply to other ready in stock jewelry.
There are certain diamonds that we import from overseas once you place an order. If this is the case, we will not be able to accept returns. However, this will be clearly communicated to you and your agreement will be taken prior to processing the order.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
All items returned must be in their original condition.
We offer free resizing service when you purchase an engagement ring. However, if we resize a ring for you and you return it for any reason, we will charge you $100 restocking fee in order to resize the ring back to its original condition.